NOTE: All pieces are handmade to order in the studio. Please allow 2-3 weeks for item to be made and shipped. We can sometimes rush ship depending on the time and item. Please email pax @ BEBEATI.com if you are looking for your item in a rush. Additional charges for rush shipment will be applied.
Your satisfaction is important to us. Customers may exchange most new items within seven days from the date of delivery. Items are inspected before getting packaged and leaving the studio. Customers will be refunded if the return is in result of our error (i.e. received incorrect item; image, gemstone, metal and/or size) for this reason customer will receive a full refund or approved exchange and reimbursed shipping costs. A 20% restock fee will be applied on all other items [earrings, bracelets, necklaces] that were ordered incorrectly. Rings that were ordered incorrectly, can not be exchanged. Please use the ring size guide to assure your correct fit. Customer will be responsible for shipping charges back to the studio. An email must be sent to pax @ bebeati.com as soon as possible for resolution on all returns, exchanges request. Once the customer's email is reviewed and approved, they will receive an email with further instructions. Items returned without proper email authorization will not be accepted.
For approved returns, customer can expect to receive a full refund within four weeks after their package is received back in the studio. However, in many cases the customer will receive a refund more quickly. This time period includes the transit time for us to receive customer's return from the shipper (5 to 10 business days), the time it takes us to process customer's return once we receive it (3 to 5 business days), and the time it takes customer's bank to process our refund request (5 to 10 business days).
*Additional charges for rush orders are non-refundable. Rush order fee is $30 per piece.
Free shipping on US orders over $300 use code: USFREESHIP. Shipping is calculated by weight $8.50 [up to 4 pieces] or $14 for [5+ pieces] for US residents. Orders ships via Priority USPS.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please visit our International Shipping Page here.